Privacy Policy
Privacy Policy for Samaraya Hotel Booking Application
Effective Date: 21/12/2025
At Samaraya, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our hotel booking application and services.
1. Information We Collect
Personal Information:
When you register or make a booking, we collect your name, email address, phone number, payment details, and other necessary information to provide our services.
Usage Data:
We collect information about how you use the application, including search queries, booking history, and device information.
Cookies and Tracking:
We use cookies and similar technologies to improve user experience and for analytics purposes.
Location Information:
Our application may collect and process location data (such as approximate or precise location) to enhance your experience. This includes:
Location data is collected only with your permission and is used strictly to support core app functionality.
2. How We Use Your Information
- To process and manage your hotel bookings.
- To communicate with you regarding your bookings, promotions, or important updates.
- To improve and personalize our services.
- To comply with legal obligations.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
- Trusted hotel partners and service providers to fulfill your booking.
- Legal authorities if required by law.
4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or alteration.
5. Your Rights
- You have the right to access, correct, or delete your personal data.
- You can opt-out of receiving marketing communications.
- You may contact us at any time regarding your data privacy concerns.
6. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children.
7. Changes to This Policy
We may update this Privacy Policy occasionally. We will notify you of significant changes via the application or email.
8. Third-party processors
Payment processing. When you make a payment, your card or wallet data is transmitted directly to ClickPay (Saudi Financial Technology Company, an Alinma Bank subsidiary, SAMA-licensed) for authorization and settlement. We receive only a transaction reference and masked card metadata. ClickPay processes this data under its own Privacy Policy (clickpay.com.sa/.../privacy) and maintains PCI-DSS compliance. We do not store or have access to your full card number, expiry, or CVV.
9. User Data Deletion Instructions
If you want to delete your account and associated data from Samaraya Hotel Booking Application, please email us at support@samaraya.com with the subject:
Delete My Facebook Data
Please include your Facebook user ID or the email address used to log in.
We will process and permanently delete your data within 7 business days.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:Email: support@samaraya.comPhone: +966542020150